Information Technology

How to Get Help

• Call the UBC IT Helpdesk at 7HELP (7-4357) or from outside of UBC at 604-827-4357
• Submit a request online at https://it.ubc.ca/selfservice

Remote Access to Files

UBC VPN - How to Connect

• UBC VPN - Download and Connection Instructions
• General UBC VPN - How to Connect After July 22, 2024 (MFA-enabled)
• Special Law VPN - How to Connect (MFA-enabled)

Drive Access from a PC

• Access to your Home (H) drive
• ** For ICCLR Staff Only: Access to your Law Home (H) drive
• Access to your SharedData (G) drive
• Access to your Workfiles (W) drive (for Admin Assistants)

Drive Access from a Mac

• Access to your Home (H) Drive
• Access to your SharedData (G) Drive
• ** For ICCLR Staff Only: Access to your Law Home (H) drive and Law SharedData (G) drive
• Access to your Workfiles (W) drive (for Admin Assistants)

Microsoft Onedrive at UBC

• OneDrive at UBC Information and Help

Email / Voicemail

UBC Email (FASmail)

• Outlook Web Access
  • Personal and Generic UBC Email Account Access via Outlook Web Access
• Outlook App
  • How to Add a Generic Email Account
  • (PC) How to Add Allard Room Calendars to your Outlook App (for checking bookings)
  • (Mac) How to Add Allard Room Calendars to your Outlook App (for checking bookings)
• Outlook Mobile App (for smartphones and tablets)
  • How to Connect to Your UBC Email Account on Your Smartphone or Tablet
• Apple or Gmail Email Mobile Apps (for smartphones and tablets)
  • How to Connect to Your UBC Email Account on Your Smartphone or Tablet
• General Email Access Setup Links
  • Personal UBC Email Account Setup Instructions for Computers, Smartphones and Other Devices (from UBC IT)
• Scan-to-Email
  • Scan-to-Email on Law Xeroxes (How To)

Voice Mail

• UBC Voice Mail User Guide

Printing

XEROX PRINTING ON A PC

• Xerox List, How to Print in Colour, How to Always Print in Colour, How to Always Print in Secure Mode

XEROX PRINTING ON A MAC

• For macOS Monterey and earlier: Xerox List, Notes for Printing Properly to Xeroxes, How to Print in Colour
• For macOS Ventura and later: Xerox List, Notes for Printing Properly to Xeroxes, How to Print in Colour

Software

Adobe Acrobat Pro and CC Suite

• Adobe Acrobat Pro and Creative Cloud - Obtaining a License, Downloading and Installation

Teaching and Courses

Teaching updates

• 2020-09-04 iClicker Cloud, Zoom/Canvas Integration, Backup Connectivity Plan, Students & Cameras

Canvas

• Publishing courses and sharing files (basic help)
• How to obtain help with Canvas

Faculty Service Centre

• Faculty Service Centre Access and Class Lists

SISC Access from Home (Mac and PC)

• How to Access the SISC from Home

Microsoft teams at UBC

• MS Teams at UBC Information and Help

Remote Teaching - PowerPoint Slides with Audio

• Adding an Audio Track to Your PowerPoint Slides

Remote Teaching - Students Using Office Lens App to Scan and Submit Papers, Etc.

• Instructions on How to Use Office Lens App
• Office Lens - Simple Instructions with Visuals

Video Conferencing and Collaboration

Video Conferencing Etiquette - IMPORTANT!

• Video Conferencing Etiquette

Microsoft teams at UBC

• MS Teams at UBC Information and Help

Canvas-Related AV Platforms

• Kaltura

Zoom Video Conferencing

• How to Apply for a UBC Zoom Account
• How to Download and Update the Zoom App
• How to Join a Meeting & How to Log into Zoom App
• Zoom Best Practices
• Detailed Zoom Information from UBC IT
• Zoom Instructor Guide from CTLT

Working Remotely

UBC IT - Information Security and Privacy When Working Remotely

• Information Security and Privacy When Working Remotely

UBC IT - Guide to Working off Campus

• Guide to Working off Campus